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 Senior TalentSenior BBI staff pulls rabbit out of the hat with fast turnaround, outstanding results Top-level Broadband Insights consultants personally lead each engagement, on site and in the trenches with client teams, until the project is successfully concluded. Our senior consultants have an average of 20 years' hands-on experience, are veterans in their fields, and are adept at working shoulder to shoulder with client staff and management. In numerous high-impact projects, we consistently deliver in unprecedented timeframes and with significant positive effect on the bottom line. Recent projects include:Led 21 major corporate-wide HSI initiatives for Adelphia in one year. These programs
helped the company increase the customer base by 50 percent, while simultaneously
reducing call volume, average call handling time and overall costs. Led a project for one of the five largest MSOs to replace the LDAPs, DHCPs, and provisioning
systems, along with a new care system and a new network management system. This project
was implemented across the entire nation from concept to completion in just 73 days. Led the engineering integration for Time Warner Cable's acquisition of Adelphia properties
and the assimilation of incoming Comcast properties. SpeedBBI saves project at eleventh hour, returns value-added results in record time After a customer struggled unsuccessfully for more than nine months to implement a centralized VOD management system, a major vendor in the VOD market called BBI to bring the project to successful completion. Many other firms would view the client's desperation as an opportunity to over-staff the project and extend the delivery schedule to wring more revenue from the engagement. BBI was more interested in getting the client out of the morass in which it found itself while building a productive relationship. BBI quickly and efficiently assessed the situation, developed a plan, and with just 1.5 full time staff, led the system integration and project schedules to implement a centralized VOD management system across multiple sites for this major MSO. In addition, they left behind a template for processes and techniques, as well as schedules and timelines that could be used by internal staff for future implementations. IntegrityBBI puts client interests at forefront With a very small staff, BBI created and implemented a centralized test lab with repeatable processes that one major MSO would use for years. BBI was also a partner with the client in keeping the staffing resourced appropriately for the varying workload. BBI and the client worked hand in hand on resource planning to keep the BBI resources to the absolute minimum level needed for effective functioning, unlike "big box" consulting firms that often assign unneeded and junior staff, using the project as a combination revenue source and training ground. The centralized test lab and test process BBI developed for HSI changes includes managing buy-in from key stakeholders. The lab has since evolved into a complete Engineering and IT change management system that significantly reduces the problems this MSO encounters. Client SatisfactionBBI project boosts HSI business by a whopping 50 percent For one major MSO, BBI implemented a company-wide program management office, communications, and training functions for programs that supported a 50 percent growth of its HSI business in one year. The results were dramatic: Improved availability of the HSI OSS/BSS platform from 93.9 percent to 100 percent Improved availability of the HSI home page platform from 99.42 percent to 100 percent Implemented a state-of-the-art provisioning process and automated systems to support
the rapid deployment of new products and services, resulting in increased revenue per
suscriber in target markets |
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